Business Events

The Business Events feature on One Liferay enables you to communicate and track the major events and milestones for your project to enable better collaboration with the Liferay team.

You can access your Business Events by clicking Support in the top menu drop down, and then clicking Business Events.

Here you will see a table with your Business Events. Administrators and Requesters can create or edit business events, while any user listed in your project can view your business events.

• Creating a Business Event
• Editing a Business Event
• Types of Business Events
• Closing a Business Event

Creating a Business Event

To start, click the Create Event button on the Business Events page.

• You can select the type of event such as a go-live, upgrade, or other major event. 
• Include details as prompted to provide additional information and context to Liferay about the business event. 
• Be sure to associate any open support tickets that are relevant to the business event. Associating tickets with the business event can help Liferay team prioritize them from among your other open tickets.

Viewing and Editing a Business Event

After a business event is created you can view the history or details and edit any aspect of the event by clicking the 3-dots options button on the listing. If you've created new support tickets relevant to your event, you can click Edit Event and associate them.

You can view the details of an event by selecting View Details. When viewing details,  you can find an activity log for the business event under the Activity Details section where any added notes or comments can be seen.

Types of Business Events

Specifying the type of business event you are planning will help Liferay team understand how to better support your project. The types of events available are

• Go Live - a specific date when the new implementation of a production site is planned to launch and become available to the intended user base.
• Migration - a specific date by which the implementation of a specific Liferay project should be complete. A migration can include moving data, users, or content from one operating environment to another (ie: moving from non-Liferay to Liferay, or on-prem to cloud) or an existing Liferay implementation where an upgrade is not desired (ie: a lower Liferay version to a higher Liferay version). A migration is not content migration from one environment to another where the Liferay versions are the same.
• Upgrade - a specific date by which the specified environment should be live on a higher version of Liferay than before by running the Liferay Upgrade Tool. This could be an environment specific upgrade (ie: pre-prod upgrade or UAT upgrade) in preparation for a production upgrade, or a production upgrade. Please specify the environment in the event title.
• Other - a specific date or deadline for any other important business event within your project. 

Closing a Business Event

Once the event has completed, you can close the event by clicking on the 3-dot options button to record the actual go-live. This allows you to track as well as give additional feedback to Liferay team concerning your business event.

Since major events have many moving parts, Liferay will email you a reminder about your open business event after the scheduled date has passed, prompting you to edit or close the business event.