3. Get to Know Liferay Support

During your Liferay journey, we know you will need some help along the way and Liferay Support is here for you. Here is some documentation to help you learn how to engage with Liferay Support and what to expect:

• Service Levels: A breakdown of the Support tiers and included benefits

• Support Coverage: Policies in regards to what is and is not supported with your Liferay project(s)

• Support Ticket Workflow Guide: A general guide on the functionality and flow of Liferay Support tickets